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Responsible for daily operation of company IT

Main responsibilities:

• Reporting tasks
• Keep KPIs and KQIs related to Job Position
• Develop and maintain the company IT infrastructure
• Responsible for the installation, modification, testing, servicing, backup of company IT infrastructure systems and equipment
• Operation systems and applications support
• Create and maintain documentation, maintain records on repairs, downtime, changes and updates
• Coordinate and support in solving of critical and emergency situations
• Analyze risks of company IT operation and ensure necessary steps to prevent them
• Creation and actualization of security policy for company IT and systems
• Responsible for fulfilling SLAs statements
• Provide feedback to relevant departments
• Performs other related duties as required.

Skills

• 3+ years of experience in IT and systems operation
• Knowledge about multiplatform server HW and SW
• Ability to deliver precise solutions, sense for detail, strong analytical skills, self management, flexibility, organizational skills
• PC Skills (HW/SW): Windows, Unix OS
• Operating systems on administrative level (Linux, *nix, Windows)
• MS Active directory and MS Exchange
• Systems and application troubleshooting
• Computer and server hardware experience
• Application and systems redundancy techniques
• Internet architecture and principle
• Network architectures
• Routing and switching principle
• TCP/IP routed protocols
• LAN implementation, toubleshooting and maintenance
• Excellent verbal and written communication skills, responsibility, accuracy, analytical thinking, ability to find and select effective approaches.

Preferred Skills:

• Linux, *nix, SUN experience
• Database administration
• Storage and SAN technologies
• ISP operational experience

Company Profile

Tawasul Telecom is the first regional Information and Communication Technology (ICT) solutions provider to offer easy-to-procure, fast and pan-GCC connectivity over a single network. Our extended reach and wide range of IT solutions and services make us a true one-stop-solution provider. This means that you will require only one connection and one agreement for all your solutions.
The other advantages of utilizing our services are:
• Highly reliable connectivity as we are the first company in the region to have Points of
Presence in all GCC countries.
• Our network redundancy makes Tawasul Telecom the first company in the GCC
to promise you high-availability solutions strengthened by our Service Level
Agreements (SLA). Moreover, our SLAs can be customized to fit the specific
needs of your business.

• Our tailor-made solutions can fit the needs of any business, no matter how
  complicated.
• Monitoring services throughout the year using multi-tiered
  escalation approach with a 24×7 customer support system.
• Comprehensive reporting packages to help you track the value of
  our services.
• Partnerships with renowned names in the industry.
• Creative and well-trained professionals